Vacancies
Customer Service Manager
| Job Reference: | |
| Overview: | Manage daily operations of electric product customer service team in the Houston Factory Store |
| Location: | Houston, Texas |
| Division: | Rotork Controls |
| Rotork Office: | Rotork Controls - USA |
| Job Type: | Full time |
| Area Of Interest: | Contracts |
| Contact: | Helen Ehle |
| Contact Email: | helen.ehle@rotork.com |
| Closing Date: | 1st May 2010 |
Job Description
Key Tasks:
This team is responsible for:
Incoming requests for quotes from Rotork customers and representatives / distributors.
Project coordination and the promotion of the use of the Rotork Salesnet project system
Preparation of technical quotations.
Receiving orders and entering them into the Rotork production system.
Local handling of any “value added” materials and services for retrofit or extended scope contracts.
Liaison with Rochester factory including expediting and any technical assistance
Receiving of materials into Houston Factory Store and general systems administration and handling of paperwork.
Ensuring all Rotork systems are followed correctly by all Customer Service staff in compliance with Rotork’s best business practices.
Maintain a stock of Rotork actuators in the factory store to satisfy customer’s short lead-time needs.
Work with Gulf Coast RSS Manager to coordinate quotations of Retrofit and Factory Fit projects and other RSS products.
Hold weekly customer service meetings to discuss all business being quoted, orders received, value added projects being worked on, plus any service and technical issues.
Monitor departmental performance ensuring that direct reports are fully trained and competent in the job duties. Also work closely with the Gulf Coast Regional Manager and HR Department to produce annual employee reviews and other job performance measures.
Coordinate and run Sales Representatives Inside Sales training sessions to mitigate the impact to our own team of external requirements
Liaison with departments such as Purchasing, Production Planning, Engineering, Accounting and Shipping/Receiving to ensure fulfillment of customer requirements
Oversee the allocation of all sales commissions on incoming orders
Required Attributes:
Educational and Skill Set Requirements:- Bachelors degree in an engineering or technical discipline preferred
- Strong aptitude for mechanical and electrical concepts
- Experience in dealing with motor operated valve solutions
- Sizing
- Specifying
- Adaption
- Procuring third party components
- Installation and testing
- Supervisory experience with inside sales and/or contract administration type personnel
- Thorough, accurate, detail oriented and extremely organized
- Ability to communicate effectively at all levels of internal and external organizations
- Ability to prioritize based on internal and external customer requirements
- Must be able to demonstrate the ability to provide a high level of customer service
- Proficient in MS Word, Excel, Outlook and ability to become proficient in MTMS
- Become competent in all Rotork systems being used within the Customer Service group. This includes Salesnet project system, quotations system, order entry, MTMS production system, service system and Rotork’s best practices guidelines.
