Service Manager Germany - Osnabrück - Düsseldorf

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Closing Date: 31st January 2017
Reports To: General Manager Germany
Position Summary:

The Service Manager increases sales of services in the German market across all Rotork products and provides leadership and oversight of the Service Department at all German locations. He/she also works closely with Sales to provide quotations for service work, represent Service at customer meetings and help with the development of the service business. The individual also has management responsibility for all Service Technicians. The Service Manager is part of the German Management Team.

Location: Melle close to Osnabrück
Division: Rotork Site Services
Rotork Office: Germany - Melle - Rotork GmbH
Job Type: Full Time
Area Of Interest: Service
Contact: Bjoern Franke
Contact Email:

Job Description

Main Responsibilities:

  • Build up sales of services in Germany and increase sales (setting up operations, troubleshooting and maintenance)
  • Cooperating with sales employees to ensure best customer relationships
  • Lead, manage and motivate the service team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
  • Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
  • Function as an integral part of the German Management team reporting to the General Manager Germany
  • Work to develop improved methodology, processes and shared best practices
  • Provide technical support to the Service Technicians and customers as required
  • Ensure that departmental resources are properly planned and co-ordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of spare parts required to perform service work
  • Reviews and approves overtime and expense claims and compares them to service reports to verify accuracy of hours charged and hours logged
  • Is the point of contact for Sales to obtain service quotes for either project or day-to-day service work
  • Prepares status, output and KPI performance reports along with other necessary reporting pertaining to the performance of the Service Department
  • Performs initial reviews of customer service contracts for compliance with our terms and conditions
  • Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites

Candidate Specification:

  • Technical qualification, such as a degree in engineering or equivalent
  • Driven personality, sales and service experience
  • Leadership skills
  • Knowledge of or capability to learn about valves, actuators and digital control systems
  • Be confident with the application of management skills, such as those used in project management and site team management
  • Be well-versed in long-term planning roles, having experience of strategic thinking, business planning, project management, resource coordination and knowledge of operational excellence models
  • Good understanding of basic electronics theories and modern manufacturing techniques
  • Experience of working for at least 5 years in a service/practical engineering environment
  • Ability to read and understand electrical, pneumatic or hydraulic schematics
  • Demonstrates an above average mechanical and electrical aptitude
  • IT proficient – service software and Microsoft Office
  • Good German language skills necessary, good English language skills are a plus
  • A willingness and ability to travel

Core Competencies:

  • Leading and Supervising – leads, manages and develops the Service Department to deliver results. Demonstrates an ability to work effectively as part of a multi-disciplined management team
  • Principles and Values – creates a positive working culture leading by example, motivating the team to work effectively; exhibiting and articulating management values and the company’s goals
  • Deciding and Initiating Action – takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks
  • Planning and Organising – sets clearly defined objectives; plans activities and projects well in advance and monitors performance against deadlines and milestones. Identifies and organises resources needed to accomplish tasks
  • Formulating Strategies and Concepts – works strategically to realise organisational goals; takes account of a wide range of issues across and related to the organisation
  • Commercial Thinking – keeps up to date with competitor information and market trends; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value


Please send fully up to date CV and full letter of application, stating how your skills and experience match the job requirements.