Product Line
Chemical, Process & Industrial
Product Line
Chemical, Process & Industrial
Rotork Service
Our teams help customers reduce downtime, improve reliability, and extend the life of their assets through maintenance, repairs, upgrades, and service agreements - delivering practical, on-the-ground support where and when it’s needed.
Rotork Service supports customers in keeping critical operations running reliably and efficiently across the full lifecycle of their assets. Our focus is on reducing downtime, extending asset life, and improving performance in demanding industrial environments where reliability is critical. Rotork Service provides actuator maintenance, repair, upgrade and service support, helping customers maintain control, improve visibility, and reduce operational risk. With a strong global network supporting a large installed base across sectors including oil and gas, water and power, we work closely with customers to optimise and sustain asset performance over time.
Rotork Service delivers practical, dependable support that lowers total cost of ownership while improving confidence in day-to-day operations. For customers, this means fewer disruptions, better planning, and a clearer understanding of how their assets are performing.
Rotork plc
Brassmill Lane
Bath
BA1 3JQ
United Kingdom
Company number: 00578327
Chemical, Process & Industrial
Product Line
Chemical, Process & Industrial
Rotork Service helps extend asset life through planned maintenance, actuator upgrades, condition monitoring, and expert servicing, reducing wear, improving performance, and ensuring long-term reliability across critical industrial operations.
Extend Asset Life with Data-Driven Asset Management
A large European refining facility operating over 1,000 actuators needed a more sustainable approach to managing ageing assets. Legacy equipment remained in service beyond optimal life expectancy, while reactive maintenance practices increased the risk of failure and reduced overall asset efficiency.
A structured extended asset management programme was introduced, combining phased upgrades with predictive diagnostics and long-term planning. Proactive servicing and targeted lifecycle interventions enabled the site to extend the working life of critical assets while maintaining performance. By shifting to a more strategic, lifecycle-focused approach, the refinery improved operational stability and achieved a more cost-effective maintenance model.
Rotork Service improves reliability and performance through proactive maintenance, actuator optimisation, diagnostics, and responsive support, helping customers reduce failures, enhance efficiency, increase uptime, and maintain consistent, dependable operations worldwide systems.
Improve Reliability and Performance with Connected Asset Monitoring
A global chemical processing site operating in a high-risk environment faced increasing challenges in maintaining consistent asset performance. With downtime costs reaching up to £1m per day, equipment wear and limited visibility of asset condition increased the risk of performance drift, unexpected failures, and safety concerns.
Through the adoption of a predictive, data-driven maintenance strategy, the site enabled continuous asset monitoring and early fault detection. Real-time insights allowed maintenance teams to identify anomalies before they affected operations, supporting faster, more targeted interventions. This approach improved asset reliability, eliminated failures following implementation, and ensured consistent actuator performance across critical processes.
Rotork Service helps customers reduce downtime through proactive maintenance, rapid field support, actuator servicing, and lifecycle expertise, improving reliability, extending asset life, and maintaining efficient operations in critical industrial environments.
Minimise Unplanned Downtime with Proactive Maintenance
A major European refinery processing over 250,000 barrels of crude oil per day relied on actuator performance to keep critical operations online. However, ageing assets, seal integrity issues, and a lack of structured servicing increased the risk of unplanned downtime. In a high-throughput environment, even short disruptions had an immediate impact on production output and operational stability.
By implementing a proactive maintenance programme built on scheduled inspections and preventative servicing, the site shifted from reactive response to planned intervention. Early fault identification helped reduce the likelihood of unexpected failures, while structured maintenance planning ensured issues were resolved before impacting operations. This approach significantly reduced unplanned downtime, protected production continuity, and improved operational efficiency.
Rotork Service helps lower total cost of ownership through planned maintenance, actuator servicing, upgrades, and lifecycle support, reducing unexpected failures, avoiding costly downtime, and optimising long-term asset performance and efficiency.
Lower Total Cost of Ownership with Smarter Maintenance Decisions
A large-scale power generation facility in Asia, operating a significant installed base of actuators, needed to reduce total cost of ownership while maintaining performance. Budget limitations and reactive maintenance approaches led to inefficient servicing, unnecessary interventions, and increased lifecycle costs.
By implementing a data-driven asset management approach, the site was able to prioritise maintenance based on real asset condition. Advanced diagnostics identified high-risk actuators early, enabling targeted interventions that reduced unnecessary service activity. Structured reporting improved long-term planning and decision-making, helping the organisation optimise maintenance spend while maintaining operational performance.
Including Rotork's Intelligent Asset Management (iAM) system
Including site support, upgrade solutions, valve automation and spares
Including health checks and product maintenance
Building technical expertise through structured and practical training
Providing expert support to keep operations running smoothly
Registering products to ensure traceability, support and compliance