Americas Lead - Customer Support Group

Closing Date: 31st October 2020
Reports To: Customer Support Group Manager
Position Summary:

Americas Lead – Customer Support Group

Location: Rochester, NY or Houston, TX (USA)

The Opportunity

Reporting to the Manager of the Client Support Group, the Americas Lead – Customer Support Group will lead a team of Customer Support Group members responsible for providing technical resolution to our clients in the Americas. This individual is responsible for organizing / managing the technical capabilities and priorities of the CSG team in order to drive closure of technical problems.

Additionally, the will be responsible for measuring performance, leading and developing and prioritising workload of the team.

When necessary, this individual will be responsible for identifying new tools and technologies to better serve the client, and working closely with subsidiaries and internal departments to ensure rapid and accurate responses to clients.

Experience Requirements:

• Fully bilingual in English and Spanish• Project Management and client relations experience
• Bachelor’s degree
• Advanced Microsoft Excel capabilities
• People management experience desired
• Product recall experience desired

The Successful Candidate Will Be Someone Who Can:

• Stay highly organized, work under pressure and create strong working relations with internal shareholders to ensure client resolution is prioritized at all times• Communicate clearly and concisely
• Problem solve with little to no support

About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Location: Rochester, NY or Houston, TX
Division: Rotork PLC
Rotork Office: USA - Rochester - Rotork Controls Inc.
Area Of Interest: Service
Contact: Ana Aguirre
Contact Email:

To apply for this role, please submit your up to date CV.

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No Agencies

Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.