|Closing Date:||28th September 2019|
|Reports To:||Contracts Supervisor|
Responsible for all contractual activities (order entry, coordination, expediting) and customer contact from the date an order is received through to shipment.
|Location:||USA - Houston|
|Rotork Office:||USA - Houston - Rotork Controls Inc.|
|Job Type:||Full Time|
|Area Of Interest:||Contracts|
- MTMS order entry.
- Resolution of discrepancies between quotation and customer order.
- Ensure customers’ requirements are completely and adequately transferred to Engineering and Production
- Manage customer changes to existing orders internally and externally.
- Work with Applications Engineering and interface with manufacturing departments to ensure fulfillment of customer requirements.
- Coordinate documentation package preparation.
- Field customer queries and expediting (from customer.)
- Keep customers informed of delivery schedules by regular status meetings with scheduling, purchasing and engineering.
- Hold internal and occasional external meetings with customers, inspectors, and expeditors.
- Maintain accurate and organized records of all contractual information; correspondence, job files etc.
- Handle commercial and technical calls related to a contract and work with appropriate internal personnel to develop a professional and accurate response.
- Arrange and negotiate shipping details.
- Develop basic project plans to ensure contracts are on track.
- 2-3 Years’ Experience in a Customer Service or related position.
- Experienced with fundamentals of ERP systems, scheduling, other production control responsibilities.
- Motivated, self-starter able to work independently.
- Demonstrated ability to communicate effectively at all levels.
- Proficiency in Microsoft Word (expert level), Excel (intermediate level).
- Must be thorough, accurate, and organized.
- Proven ability to understand mechanical products.
- Understanding of shipping terms & documents, Exporting requirements and Basic financial instruments (L/C’s) is preferred.
To apply for this role, please submit your up to date CV.
Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.