Customer Service Coordinator

  • Reports To: Team Supervisor
  • Location: Houston, TX, Rochester, NY, Milwaukee, WI, Providence, RI

Position Summary

The Customer Service Coordinator is responsible for providing all day-to-day interaction with customers including receive customers’ initial contact or request.

The Opportunity

This opportunity allows the Customer Service Coordinator to perform as a liaison to provide product and services information, answer questions, perform accurate order entry and maintenance activities.

Reporting to the Team Supervisor, this person will be providing exceptional customer service to internal and external stakeholders, from receipt of RFQ or Purchase Order, to successful order shipment and delivery.

Experience Requirements

  • Strong Customer Service skills are a must, including phone calls and active listening.
  • Must be able to communicate effectively and professionally at all levels to different customer demeanors (verbal, written and presentation)
  • Robust organizational, problem-solving and multitasking skills.
  • Proficient in Microsoft Word, Excel and Outlook.

The Successful Candidate

  • Ability to understand technical specifications.
  • Proven customer support or customer service experience
  • Enter orders with attention to detail and accuracy.
  • Take responsibility for ensuring order entry accuracy and providing professional and timely updates to internal and external customers.

To apply for this role, please submit your up to date CV.

About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

No Agencies

Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.