Customer Service Manager

Closing Date: 31st July 2020
Reports To: Regional Director of Oil & Gas
Position Summary:

The Opportunity

The Customer Service Manager is responsible for overseeing the USA Customer Service Operations and supporting the development of multiple aspects of the customer service delivery model through building key stakeholder relationships, internally and externally, and driving customer service satisfaction.

Daily activities include designing and implementing strategic plans, as well as improving customer satisfaction and agreed customer Metric and KPI’s. This individual will also work extensively with IT in order to ensure the technology and customer service channels work as required, improving the customer and user interface.

Additionally, this individual will identify products and sales trends, provide clear forecasting reports, report on end-market movement and use customer insight and root cause analysis to develop Customer Service improvements by leading the Sales Supervisory management team

Experience Requirements:

  • Bachelor’s Degree
  • Minimum 5 years of leadership customer service experience ideally in manufacturing and accompanying proven track record of success 
  • Outstanding collaborative working across a variety of business units, challenging and changing siloed thinking wherever it appears
  • Must be able to drive and implement process improvements in the customer service organization
  • Must have a high degree of Excel skills and abilities.

The Successful Candidate Will Be Someone Who:

  • Brings a strong customer service history and is able to demonstrate their ability to take a team into a higher level of customer service
  • Can help develop and implement process changes
  • Is a great leader with a team mindset About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Location: Houston, TX
Division: Rotork PLC
Rotork Office: USA - Houston - Rotork Controls Inc.
Area Of Interest: Sales & Marketing
Contact: Ana Aguirre
Contact Email: ana.aguirre@rotork.com

To apply for this role, please submit your up to date CV.

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No Agencies

Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.