Service Coordinator


  • Data di scadenza: 30th September 2021
  • Reports To: Service Manager
  • Sede: Rochester, NY

Position Summary

The Opportunity 

This is a key role in the service team, focused on establishing and maintaining relationships with our customers, scheduling field and in house service jobs and ensuring all service administration is up to date and accurate.

The core function of this role is administering our service schedule, and being our main contact for customers including clarifying and meeting customer expectations, coordinate order/schedule changes and performing after service follow ups. You’ll be communicating consistently with Channel Partners and Area Sales Managers about work to occur in their territory and coordinating with the service technicians to ensure the timely completion of their paperwork. The Service Coordinator will also work closely with our Quality and Engineering departments regarding Non Conformance Reports (NCRs) and warranty related issues.

Experience Requirements:

  • Strong Technical Aptitude
  • Technical degree or equivalent experience
  • Strong Customer Service Skills
  • Ability to multi-task and organise priorities
  • Understanding of basic electrical schematics and wiring diagrams
  • Proficient in Microsoft Office applications

The Successful Candidate Will Be Someone Who:

  • Technically minded
  • Good organisational skills
  • Independent and resourceful 

About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Si prega di inviare il proprio CV aggiornato e una lettera di presentazione al cui interno sono specificate le proprie capacità ed esperienze in relazione all'offerta in essere.

No Agencies

Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.