- Sluitings Datum: 24th September 2021
- Reports To: Contracts Team Leader
- Locatie: Melle (close to Osnabrueck)
- Type Baan: Full Time
- Area Of Interest: Contracts
- Contact: Daniela Grundmann (firstname.lastname@example.org)
Provide exemplary levels of service to our customers by managing orders from receipt through to delivery. Work with engineering, purchasing and manufacturing to ensure the customers’ requirements are met in full. Ensure that the customer is kept updated on order developments at all times whilst managing any issues in a proactive manner.
Key Responsibilities and Outcomes:
- Inputting of customer orders and changes using the company MRP system
- Identify and resolve order queries with customers and ensure that their requirements are correctly interpreted and fully understood
- Liaise and use negotiation skills with both customers and internal departments regarding delivery or special requirements
- Diligently and accurately carry out contract reviews of customer orders
- Prepare credit notes and manual invoices as required
- Organise the working day so that priorities are addressed, customer expectations are met and internal delays reduced
- Commercial Degree or equivalent qualification
- Relevant experience in a similar role in Customer Service
- Good German and English language skills
- Technical knowledge
- Good attention to detail and ability work under pressure
- Good communication skills, customer focused, ability to multitask and good at executing tasks
Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.
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Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.