Product Line
Chemical, Process & Industrial
Product Line
Chemical, Process & Industrial
Privacy
This Privacy and Cookie Policy explains how we use the personal information we collect about you, via our digital services, which include but are not limited to:
(Each a “Rotork Digital Service” and collectively, the “Rotork Digital Services”).
The Rotork Digital Services are not intended for children and we do not knowingly collect personal information relating to children.
Within the framework of the present privacy policy statement, we set out what data will be gathered for the purpose of the provision and use of the Rotork Digital Services as well as the products and services to which they relate, and the purpose(s) for which such data may be collected and processed by us.
We are Rotork plc, a public listed company registered in England and Wales (registration number: 00578327) whose registered office is at Rotork House, Brassmill Lane, Bath BA1 3JQ.
Rotork plc is a member of a group of companies with various trading divisions including Rotork Oil & Gas; Rotork Water & Power; and Rotork Chemical, Process & Industrial (the "Rotork Group"). If you would like a complete, up-to-date list of Rotork Group companies that may process your Personal Data please contact us using the contact details listed in section 3.
Rotork Controls Limited is a subsidiary of Rotork plc and is the operator of the Rotork Mobile App as it appears on the Apple iOS App Store and Google Android Play Store.
Reference to “we”, “us” or “our” under this document is to be construed as the relevant Rotork entity with whom you are interacting and where relevant, any of the Rotork Group with whom that Rotork Group entity shares such information.
If you have any questions about how we use your personal information, or if you have any other privacy-related questions, please contact us by any of the following means:
“Personal Data” means information which is or can be assigned to you as a living individual or user of our Digital Services, as more specifically defined in the Data Protection Act 2018.
Information, including your personal data, which you provide to us
We collect various types of information, which may include some Personal Data which you provide to us when you use or register for an account for access to the Rotork Digital Services (including when you submit personal information through data entry fields on the Rotork Digital Services) and when you obtain products or services, or otherwise interact with us. For example, we may collect the following information from you:
Information, including your personal data, which we collect automatically
When you use the Rotork Digital Services, we may also collect the information about you automatically such as:
We collect certain Personal Data information automatically through the use of "cookies." A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of the Rotork Digital Services, which helps us to provide you with a good experience when you browse the Rotork Digital Services and also allows us to improve the Rotork Digital Services.
We use various types of cookies, including session cookies which improve your internet browsing experience (for example, by helping to load web pages more quickly) and analytical cookies. We use analytical cookies to enable us to recognise and count the number of visitors to the Rotork Digital Services and to see how visitors move around the Rotork Digital Services. This helps us to improve the way the Rotork Digital Services work, for example by ensuring that users are easily finding what they are looking for.
Read more about the individual analytical cookies we use and how to recognise them below. Please note that if you disable or refuse cookies, some parts of the Rotork Digital Services, including our website, may become inaccessible or not function properly. For further information about cookies, including how to refuse cookies please visit www.allaboutcookies.org.
We may share your Personal Data with other parties in accordance with the below table:
| With whom do we share your Personal Data and information? | Why do we share it? |
| Our marketing and sales partners | We may share your Personal Data with our marketing and sales partners, who help us manage our advertising, and enable us to send you information about products and services you may be interested in. These partners help us to manage our customer information and personalise emails. |
| Third party service providers | We may share your Personal Data with a range of third party service providers who help us with our business. For example IT service providers, subcontractors, and professional services providers. |
| Third parties requiring information for legal reasons | We may share your Personal Data with others if the law requires us to, or if we think it is necessary to comply with the law. We may also share your Personal Data if we need to do so to protect or defend our legal rights, or those of others. |
| Third party investigators, authorities or law enforcement bodies | We may share your Personal Data to investigate suspected unlawful activity. |
| Potential buyers or investors | If we ever wish to sell our business, we may need to share your Personal Data with a potential buyer or an investor. |
| Members of the Rotork Group | We may share your Personal Data with members of the Rotork Group where required for business operational reasons, or so that they can send you information about products and services you may be interested in. |
Rotork plc
Brassmill Lane
Bath
BA1 3JQ
United Kingdom
Company number: 00578327
Chemical, Process & Industrial
Product Line
Chemical, Process & Industrial
| Cookie Name | Purpose |
_RequestVerificationToken AADNonce.forms ai_session DcLcid FormsWebSessionid MicrosoftApplicationsTelemetryDeviceid MSFPC MUID usenewauthrollout | These cookies are used in conjunction with the customer asset registration and service feedback questionnaire forms. These are used to aid Rotork’s customer service function. |
| Supplier Name | Cookie Names | Purpose |
| Google Analytics | _ga_V7PYXNVSYJ _ga | We use Google Analytics to gather statistics relating to usage of the Rotork Digital Services. It provides useful information, such as which aspects of each Rotork Digital Service are the most popular. Click here for information on how to opt out of Google Analytics |
| Sitecore | BID_807f731af20e45de7f2c27becda716dd | bid_{clientKey} - this cookie persists the browser ID between sessions, which is required for all calls that the Engage SDK makes to Sitecore CDP. This cookie generates a universally unique identifier (UUID) that is unique per browser until the cookie expires or is deleted. After the cookie expires or is deleted, a new UUID is generated the next time the visitor returns. |
| Sitecore | sc_site | This cookie persists the name of your site. This value is the same as the environment variable you set in the rendering app when you connected your JSS Next.js front-end app to the Experience Edge endpoint. |
| Microsoft Clarity | MUID | Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes. |
| Microsoft Clarity | _clck | Persists the Clarity User ID and preferences, unique to that site is attributed to the same user ID. |
| Microsoft Clarity | _clsk | Connects multiple page views by a user into a single Clarity session recording. |
| One trust | apt.sid | This is a PX Cookie from Gainsight. It collects aggregated information of your session, such as your browsing time, access metrics (open, forwards, clicks), timestamp for your activity, and application usage history. It expires after each session. |
| One trust | apt.uid | This is a PX Cookie from Gainsight. It aggregates the information collected from each session in a single reference based on your Tenant GUID. This information is used to provide customized services based in the experience you have using our application as well as to improve your usage of our product. |
Non-EU (Global) Privacy Policy
The Rotork Digital Services use Google reCAPTCHA to determine whether a human or a computer makes a certain entry in one of our registration forms. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Google uses the following data to check whether you are a human or a computer: IP address of the end device used, the website that you visit with us and on which the captcha is embedded, the date and duration of the visit, the recognition data of the browser and operating system type, the Google account, if you are logged into Google, mouse movements on the reCAPTCHA areas.
We use this tool to ensure the security of the Rotork Digital Services, to protect ourselves from automated entries (such as bot attacks) and to ensure exclusively private, non-commercial use by human users. You benefit from this as we can better ensure that we provide enhanced security for better use of our Rotork Digital Services.
Google processes and stores your data in the United States of America. We protect your data in the course of transferring it to and processing it in third countries through contractual regulations and guarantees. Data processing or storage in third countries may also be based on your consent; in this case, you will be informed of the intention to process or store your data separately when seeking your consent for such purposes and such information should set out your rights to revoke any such consent.
For more information on Google reCAPTCHA and Google's privacy policy, please see the following link:
https://www.google.com/intl/en/policies/privacy/
EU Privacy Policy
The Rotork Digital Services use Google reCAPTCHA to determine whether a human or a computer makes a certain entry in one of our registration forms. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google").
Google uses the following data to check whether you are a human or a computer:
The legal basis under which we use this tool is for data processing in accordance with Article 6 (1) of the European Union General Data Protection Regulations (EU-GDPR). We use this tool to: ensure the security of the Rotork Digital Services; protect ourselves from automated entries (such as bot attacks); and to ensure exclusively private, non-commercial use by human users. You benefit from our use of this tool through the increased security of the Rotork Digital Services provided.
Google processes and stores your data in the United States of America. Compliance with the European level of data protection for data transfer and processing in third countries is ensured through additional contractual regulations and guarantees. Data processing or storage in third countries may also be based on your consent (Art. 49 (1) lit. a EU-GDPR); in this case, you will be informed of this separately when obtaining your consent, as well as the possibility of revocation.
For more information on Google reCAPTCHA and Google's privacy policy, please see the following link:
https://www.google.com/intl/en/policies/privacy/
We may use your information, including your Personal Data in the following ways:
We will not sell or rent your Personal Data to any third party unless you have consented to this. If you do consent but later change your mind, you may contact us by emailing information@rotork.com and we will cease any such activity.
Through the Rotork Digital Services we may use device information in the following ways:
By agreeing with this policy, you will grant Rotork the right – without any restriction in territory and time – to store, use and process device information for the purposes of product support; general product development and improvement of the quality of Rotork products and the Rotork Digital Service; and to share the data for these purposes with third parties as required.
Before downloading the Rotork Mobile App, you are required to give your permission for us to collect and/or process certain information (which may include Personal Data) in order to access specific capabilities or information on your device. The data and functions that the Rotork Mobile App can access on your device, can be viewed within Google Play or Apple iOS App Store.
The Rotork Mobile App uses the following features for the purposes described in the table below. By installing and using the Rotork Mobile App, you authorise usage of your input Personal Data for the purposes of enabling the functionalities set out in the table below.
Overview of Rotork Mobile App functions:
| Feature name | Feature description | Feature function | Feature use(s) |
| Network communication | Shows network status | Enables Rotork Mobile App to show the status of all networks |
|
| Bluetooth | Data exchange via Bluetooth | The Bluetooth interface enables the Rotork Mobile App to establish a connection to the relevant Rotork actuator and to exchange data |
|
| User authentication | Secure registration and login | Connection between the Rotork Mobile App and Okta enables a secure registration and login process | Registration of new users and login page for returning users |
| Rotork Data Plane connectivity | Secure connection to Data Plane Broker endpoint | Rotork Mobile App uses the secure authentication token from Okta to connect to Rotork’s Data Plane Broker | Enables data exchange between the Rotork Mobile App and Rotork’s intelligent asset management system (“iAM”) via the Rotork Data Plane Broker |
| Actuator navigation | Setting tool arrows in the app for navigation | Users can operate the setting tool arrows in the Rotork Mobile App to navigate actuator menus | Enables actuator menu navigation via the Rotork Mobile App in place of a Bluetooth Setting Tool (BTST) |
| Open/close actuator | Open / close buttons in the app | Users can operate the “Open” and “Close” buttons in the Rotork Mobile App to open and close the actuator | Enables actuator control locally via the Rotork Mobile App in place of a Bluetooth Setting Tool (BTST) |
| Actuator configuration | Setting tool arrows in the app for configuration | Users can operate the setting tool arrows in the Rotork Mobile App to navigate actuator menus and configure the actuator | Enables actuator configuration via the Rotork Mobile App in place of a Bluetooth Setting Tool (BTST) – actuator common settings, open settings, close settings, torque boost settings |
| Download datalog | Download the actuator datalog | Users can download the datalog from the actuator after a successful Bluetooth connection has been established | Enables the datalog to be extracted from the actuator offline and cached on the device |
| Send to iAM | Publish actuator datalog to iAM | Users can publish datalogs to iAM (when connected to the internet) for further analysis | Enables the datalog to be shared to iAM directly from the Rotork Mobile App (after which the cached data log can be deleted) |
If you are obtaining our products or services from within the European Economic Area ("EEA"), then we are required to ensure that we only process your Personal Data where we have a legal basis to do so. When we process your Personal Data we will only do so where at least one of the following applies:
sometimes we may ask for your consent to use certain types of personal information (e.g. by asking you to tick an online box). In these circumstances, your consent will be our legal basis for processing your personal information. If you have provided consent, you may withdraw it at any time. You may do this by "opting out" where we give you the opportunity to do so, or by contacting via email at information@rotork.com.
If you have registered an account with us, we will normally only keep your Personal Data for as long as your account is active. When you close your account with us, we will normally delete your Personal Data. Sometimes, however, we may keep your Personal Data after you have closed your account. For example:
We may transfer Personal Data that we collect from you to third party data processors or other members of the Rotork Group located in countries that are outside of the EEA in connection with the above purposes.
If we transfer your Personal Data outside the EEA we will only do so where one of the following applies:
We take data privacy seriously and we only use your Personal Data where we have a lawful basis for doing so, and only to the extent that we need to use it. Whilst we take appropriate technical and organisational measures to safeguard your personal information, no transmission over the internet can ever be guaranteed secure. You should always think carefully before providing or sharing information which you wish to keep private or confidential.
You may "opt out" of receiving marketing or promotional messages from us by following the instructions in those messages. You may also opt out of such marketing by getting in touch by emailing us on information@rotork.com. If you opt out, we may still send you non-promotional emails, such as emails about your account or our on-going business relations.
If you are based in the EEA or United Kingdom and accessing or using the Rotork Digital Services, you also have the following rights:
If you need help or wish to exercise any of the above rights or have questions about them, please contact us using the details in section 3.
We will consider all such requests and provide our response as soon as we can. Please note, however, that personal information may be exempt from such requests in certain circumstances, which may include circumstances where we need to keep processing your Personal Data for our legitimate interests or to comply with a legal obligation. We may request you provide us with information necessary to confirm your identity. If you wish to exercise any of the above rights, please contact us via the contact details set out in section 3 above (How to contact us).
The Rotork Digital Services may contain links to other websites operated by third parties. Please note that we cannot be responsible for Personal Data that third parties may collect, store and use through their websites or systems. You should always read the policy of each website you visit carefully.
If you have any complaints, queries or questions about how we use your Personal Data, you may contact us using the contact details set out in section 3 above (How to contact us). We will then get in touch with you to see how we can help.
If you have a complaint about how we use your Personal Data, we would always prefer you to contact us first. However, you may also make a complaint to the relevant data privacy regulator if you wish to do so. Please let us know if you are unsure about how to get in touch with the data privacy regulator.
