Field Services Technician

Closing Date: 30th September 2019
Reports To: Chad Higgins
Position Summary:

Position Summary


The primary role of the Field Service Technician / Engineer is to install, commission, inspect, maintain and repair actuators and associated equipment in customer’s plant/site.  The role is predominantly site based requiring frequent travel (up to 80%) to provide prompt and effective service to meet the needs of our customers.


The position holder shall be required to work in end user’s plant primarily in the Water and Waste Water, Power Generation, Petrochemical, Offshore and Onshore Oil and Gas Industries, meeting the client’s site rules, regulations and working hours. From time to time it will be required to cover 24hr on-call response.

Main Responsibilities

Identify faults, repair, test/commission, modify/upgrade actuators in the field.

Carry out inspections/health checks and preventative maintenance work on Rotork or other brand actuators.

Carry out mechanical, (sometimes electrical if within the scope of the work and qualifications of the position holder) installation of actuators and associated retrofit adaption components, pedestals and drive shafts.

Complete site visit reports for each job, which are accurate and technically/grammatically correct, whilst at worksite.

Compliance with Rotork’s HSE policy, and the client’s site rules relating to health and safety including the requirement for completion of on-site risk assessments and work method statements.

Carry out detailed valve surveys collecting mechanical data and dimensions accurately to enable the correct actuator sizing and manufacture of a retrofit adaption components

Provide basic commissioning, operator and maintenance training to customers as required.

Promote the capabilities of Rotork, and Rotork Site Services by identifying opportunities for the sale of retrofit, spare parts, repair services and maintenance contracts.

Work closely with the local sales team to grow the territory, meet client requirements and execute strategy.

Maintain inventory of commonly used parts, tools and other issued equipment. 

Keep the company provided vehicle clean undamaged and maintained in good repair in accordance with the manufacturer’s service schedule.

Able to work non-standard hours and shift work as required by our customers schedules and defined in customer contracts.

When required, be able to perform work in remote locations. This may be away from the normal region of responsibility, within or outside the country of employment, or on offshore facilities. The duration of this work may range from a small number of days to several weeks.

Coordinate and work with the jobs in the customers sites with other subcontractor companies as required.


Functional/Technical Competencies

Technical experience and relevant knowledge of valves, actuators and digital control systems.

Technical knowledge acquired by a recognized electrical or mechanical engineering qualification/apprenticeship or equivalent industry experience in a field based role.

Good understanding of basic electronics, electrical and fluid power theories.

Experience of working in a practical engineering environment.

Ability to read and understand electrical, pneumatic and hydraulic schematic drawings.

Ability to use a range of common test and calibration instruments.

Demonstrates an above average mechanical and electrical aptitude.

Ability to think logically to troubleshoot electrical, electronic and mechanical problems.

Ability to work logically and calmly  in stressful situations with difficult clients or 3rd parties who are interested in an expeditious resolution.

Excellent communication, interpersonal, and customer service skills.

Awareness of the proper use of hand tools and safe handling of electronic devices.

Willingness and ability to travel frequently and maintain a clean driving license.

Demonstrate understanding and compliance to HS&E standards as defined by Rotork, our customers and as required by local legislation.


Location: Multiple
Division: Rotork Controls
Rotork Office: USA - Rochester - Rotork Controls Inc.
Area Of Interest: Service
Contact: Helen Ehle
Contact Email:

To apply for this role, please submit your up to date CV.

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Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.