IT Support Team Lead

  • Closing Date: 7th October 2022
  • Reports To: Global IT Service Level Manager
  • Location: UK, Bath

Position Summary

This is a key role within the Service Desk team to ensure service requests and incidents are dealt with swiftly and efficiently. On offer is the chance to enact real change and the overall improvement of the way processes run.

The Opportunity

Reporting to the Global IT Service Level Manager, this role is positioned as an acting 2nd in command to assist the team in achieving its objectives.


In this position you will be responsible for managing the Service Desk ticket system, ensuring processes and best practice are followed, executed correctly and improved. Playing a key role in 24/7 global IT support will be critical whilst following triage processes to resolve issues. You will also act as a point of escalation to other team members as well as assisting less experienced colleagues.


The ideal candidate will be a systematic thinker, be adaptable with strong judgement skills and be able to communicate and manage stakeholders at all levels.

Experience Requirements

  • ITIL qualified
  • Experience within a Service Desk environment
  • Ability to support Unix/Linux and Windows operating system platforms

The Successful Candidate

  • Able to communicate and manage stakeholders at all levels
  • Adaptable with strong judgement skills
  • A systematic thinker

To apply for this role, please submit your up to date CV.

About Rotork

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business.

No Agencies

Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.