Service Manager

Closing Date: 30th March 2019
Reports To: Moe Tahhan
Position Summary:

The Service Manager provides leadership and oversight of the Service Department. They also work closely with the General Manager and Sales team to promote and grow RSS market share, sales and profitability. The candidate has management responsibility for the back-office operations staff, workshop facilities and field engineers.

Location: Petaluma, CA
Division: Rotork Controls
Rotork Office: USA - Petaluma - Rotork Controls Inc.
Job Type: Full Time
Area Of Interest: Accounts
Contact: Helen Ehle
Contact Email: helen.ehle@rotork.com

Main Responsibilities:

  • RSS financial responsibility inclusive of reporting accuracy, forecasting, utilization, profit and loss, and business planning
  • Achievement of budgeted / forecasted growth targets
  • Promote a solutions oriented mindset (beyond product) throughout Rotork and with clients, and expand on current capabilities to deliver valued services which will differentiate RSS from the competition.  i.e. any brand repair, network integration, subcontracting, asset management, etc
  • Develop subordinates for current and future RSS needs and to support the development beyond the current skillset
  • Lead, manage and motivate the team through performance reviews, to ensure maximum accuracy, efficiency and utility within the territory
  • Manage projects within the Service Department, including the workshop and retrofit areas, using the Company’s processes and procedures to meet turnover, cost, profit and agreed budget goals
  • Function as an integral part of the site management team reporting in to the General Manager
  • Work to develop improved methodology, processes and shared best practices
  • Ensure that departmental resources are properly planned and co-ordinated and that customer needs are met as time and cost effectively as possible. This includes ensuring the timely arrival of materials required to perform service work
  • Drives utilization to meet corporate expectations while controlling overtime
  • Ensures sales opportunities are handled timely and properly to assist the sales team in order conversion for project or day-to-day service work
  • Utilizes local and corporate KPIs and metrics to drive performance and meet the goals
  • Performs initial reviews of customer service contracts, master service agreements, etc. for compliance with our terms and conditions
  • Ensures that the service team comply with all Rotork health and safety policies and procedures together with the applicable legislation in addition to the adherence to health and safety policies and procedures applicable at customer sites

Candidate Specification:

Functional/Technical Competencies:

  • Technical qualification, such as a degree in engineering or equivalent
  • Knowledge of or capability to learn about valves, actuators and digital control systems
  • Be confident with the application of management skills, such as those used in project management and site team management
  • Be well-versed in long-term planning roles, having experience of strategic thinking, business planning, project management, resource coordination and knowledge of operational excellence models
  • Experience of working for at least 5 years in a service/practical engineering environment
  • Ability to read and understand electrical, pneumatic or hydraulic schematics
  • Demonstrates an above average mechanical and electrical aptitude
  • IT proficient – service software and Microsoft Office
  • A willingness and ability to travel

Please send fully up to date CV and full letter of application, stating how your skills and experience match the job requirements.

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No Agencies

Rotork do not accept speculative CVs from recruitment agencies who are not part of our preferred supplier list and we reserve the right to contact candidates directly without paying agency fees.